Pend Oreille Valley Networks
Maintained the technical operations of a wireless, fiber, and dial-up ISP. System administration of Windows, Linux, Mikrotik, Cisco, and Ubiquiti infrastructures. Managed wireless WAN covering more than 600 sq. mi. Coordinated field and customer service representatives. Managed e-mail, RADIUS, DNS, and databases services.
Translated client vision for project into design and technical specifications. Negotiated contracts attaching compensation to milestones, resulting in adaptive projects scaled with changes in client specifications, development setbacks and other factors while preserving customer relationship. Researched and applied design aesthetics and technology to meet project goals and maximize client satisfaction.
The Cutter Theatre
Prototyped responsive front-end through iterative client dialogue (HTML5 Boilerplate, Sass, jQuery, Photoshop, Illustrator, Fontello). Leveraged Bedrock & Sage WordPress stack by Roots.io (Gulp, Bower, Bootstrap, Sass, NPM) to meet project requirements for a secure & professional CMS. Built custom templates & functions to support simplified landing page, navigation menu and social icon layout (PHP, WordPress). Integrated BrownPaperTickets.com (BPT) via customized WP plugin to meet event calendar & eCommerce project requirements (GitHub).
Developed ROI-generating business automation / efficiency enhancements:
1. Converted carbon-copy purchase order form to fillable PDF (Illustrator, Acrobat) which could then be faxed rather than entered manually.
2. Replaced tedious manual process with a custom invoice-generating SaaS (PHP, MySQL, Google Sheets, Google Action Script) while improving quality and customer satisfaction.
3. Converted critical lead generation process to a well-documented partially-automated telesales system, using a combination of custom workflow-centric CRM, landing pages, referral systems, and digital presentation assets. (Trello, PHP, Google Forms, Google Slides, Join.Me) Resulting platform reduced HR reliance, inconsistency and geographical limitations.
Rely On Renton
Started a shop-local campaign in Renton, Washington using RelyLocal LLC SaaS platform, driving grassroots economic development alongside community building. Provided business & marketing consulting services for small local businesses. Organized co-op advertising for clients, including white-hat SEO, social media, local loyalty card program, mobile app, web marketing, and locals-only directory. Partnered with city Economic Development, Chamber of Commerce, and several non-profit organizations. Established, promoted, organized and profitably ran a 40-booth family resource fair, including entertainment, food trucks, and 50+ vendor local arts & crafts festival.
Built community at Harrington Square Apartments through events and personal relationships, creating a measurable reduction in resident turnover and increase in marketability to new residents. Responsible for all aspects of resident events and community experience, with support and oversight from apartment community management and Community Northwest.
Melaleuca, Cbeyond, Empire Today LLC
Rapidly mastered, contributed to, and mentored others in business development best practices & product knowledge for various organizations (outside B2B & B2C lead generation, sales, account management). Field trained over 200 representatives. Invited to speak for audiences of 50-300 people. Introduced critical innovations to the sales force, including lead exchange groups, customer relationship management systems and drip-email. Received numerous accolades for sales performance, including an All-American National Scholarship.
Adhost Internet Advertising
University of Washington (Seattle) BA, Political Science
Bellevue College AA, Computer Science